Frequently Asked Questions

Maintenance cleans are a flat rate based on the size of your home, whether we visit weekly or fortnightly. The Organic Reset (from $320) and end of lease cleans (from $450) are flat rates too, set by the number of bedrooms and bathrooms. You can see every size and price on the Services page, so you know exactly what your clean costs before you book. Larger homes, Airbnb turnovers, commercial work and one-off jobs are quoted after a quick chat about your place, and extras like the oven, inside cupboards or inside the fridge can be added any time.

The quickest way is to use the Book a Clean button: tell us a little about your place and we'll confirm the details. You're also welcome to call or email us directly.

Payment is due on the day of your service unless we've agreed otherwise. We accept bank transfer and credit card.

We just ask for at least 48 hours' notice if you need to cancel or reschedule. Cancellations made with less than 48 hours' notice incur a fee equal to 50% of the booked service.

We do. If we've missed something included in your booked service, let us know within 24 hours and we'll happily return to put it right at no additional charge.

Our all-round clean keeps your home fresh: kitchen, bathrooms, bedrooms, living areas and laundry, dusted, wiped, vacuumed and mopped. We follow a simple checklist every visit so nothing's missed.

A top-to-bottom reset that goes further than a regular clean: think window tracks, skirting boards, louvres, wall spot-cleaning and detailed kitchen and bathroom work.

Our most thorough clean, designed to meet handover standards: inside ovens, cupboards and windows, plus every room detailed, to help you get your bond back with confidence. A few things sit outside a bond clean (such as ceilings, carpets and pool debris); the checklist sets it all out.

Yes, oven cleaning, inside cupboards and inside the fridge/freezer can all be added when you book, subject to availability.

Natural products that are safe for the people and pets you love: no harsh chemicals.

Yes, Citrus is fully insured. While every care is taken, accidents can occasionally happen. If anything is damaged, please let us know within 24 hours and we'll work with you to resolve genuine claims fairly.

Not at all. Many clients give us access while they're out. Please just make sure our team can safely get in at the scheduled time; if we can't gain access, a call-out fee may apply.

We love pets! We just ask that any anxious or aggressive animals are safely secured while we clean.

To keep our team safe, we don't climb higher than a three-step ladder, move heavy furniture or appliances, or clean hazardous materials. We may also decline work we believe is unsafe.

Our team may take before-and-after photos for quality control and training. We'll never share identifiable images of your home without your permission.

We only collect what we need to provide your service, and we never sell or share your information except to deliver your booking or where required by law.

We're based in South Mission Beach and clean homes, holiday stays and businesses across the Cassowary Coast. Not sure if we reach you? Just ask.

Our way of giving back: free cleans for people in our community who are doing it tough. You can nominate someone you know and love.

Our complete Terms & Conditions are always available here: